Privacy Policy

Repair Chimp take our customers privacy seriously and ensuring that we protect your personal data is paramount to us.
Our Privacy Policy will inform our customers of how we look after your personal details and tell you about your rights and how you are protected.

THE DATA WE COLLECT ABOUT YOU:
We may collect, use or store Personal data from you this is if an order has been placed with us, this is the personal information we may use:
Contact details, such as name, telephone, address;
Company details (if any);
Email marketing preferences;
Financial information, such as card details
Information such as nationality or country, this allows to determine your eligibility under export control regulation;
Feedback from you on our products and services.
You are not required to give any of the above information, but if we don’t then we may not be able to provide you with the requested service or complete the transaction.

OUR USE OF THE INFORMATION:
We use your information to deliver the service or carry out the transaction you requested. We may use your information to improve our website or communication with yourselves to see if there is anything the Repair Chimp can do to improve. If you elect to be removed from these communications, please allow up to 10 days for this to be removed from our lists.
Also, if you have applied for a job vacancy at Repair Chimp, we will collect information on you provided to us in the form of Curriculum Vitae. We will keep this information on file for employment consideration or future consideration unless you instruct us not too.

DISCLOSURE OF YOUR PERSONAL INFORMATION:
Apart from the conditions listed below, your personal information you provide Repair Chimp through our website will not be shared outside of our premises without your permission.
The only time we share your information is for the courier company, as to know where to send the repair device back to, or may disclose personal information if required to so by law, if such action is necessary to comply with legal requirements to protect and defend our rights or property, or in urgent cases to protect the safety of any individual.

DATA SECURITY:
We have appropriate security measures in place to prevent any personal data from being lost or accessed in any unauthorized way. We limit your access to your personal data to employees or other third parties who have a business need to know. They are only accessed to process your data on our instructions, and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspect of the breech to personal data and will notify you if any breach where we are legally required to do so.

DATA RETENTION:
We will retain your registration information for as long as needed to provide you with our services. If you wish for us to no longer use your registration information, please contact us. We will retain and use your registration to comply with our legal obligations, resolving disputes for six years for tax purposes.

YOUR LEGAL RIGHTS AND NOTIFICATION OF CHANGES:
You have the right to request a copy of the data we hold for you, please contact us and let us know and we will sort this for you. Please email [email protected] or send us a letter to Repair Chimp, 223 Belgrave Gate, Leicester LE1 3HT.
If you wish to amend any of the details, we have on our system for you if you believe anything is wrong, we can also amend the this for you.

CHANGES TO THIS PRIVACY STATEMENT:
Repair Chimp may occasionally update this privacy statement. When this has been amended, we will revise the last updated date at the top of our privacy policy.

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